Cancellation & Refund Policy


Please note that once you have booked and paid for an appointment with us it means that we have reserved time in our schedule exclusively for you.

To avoid a cancellation fee, please provide cancellation notice at least 6 (six) hours prior to your appointment. If you are unable to make the reserved time, you can always reschedule your appointment, without any charge, by raising a request on your The Able Mind dashboard, emailing us at [email protected] or sending your counsellor an offline message from your dashboard.

All bookings are confirmed only after payment of consultation fees. Any unconfirmed booking will be automatically cancelled 12 (twelve) hours prior to your requested time (this duration can change based on when the booking was made and the cut off payment date is visible on your dashboard) so that the slot can be made available to other clients who would require it. If you are having problems making your payment, please let us know immediately. Once a booking is cancellation no updates on your booking will be allowed and a fresh booking needs to be made from your dashboard


Rescheduling/ Updating:


Refunds

Refund will be initiated subject to terms and conditions as described below.

We will initiate refund of your money in the same manner as the money was received. Typically, all refunds are processed within 5 (five) to 7 (seven) working days from the date when refund is initiated at our end. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account/ accountholder’s bank account due to any reasons cited by the Payment Gateway or Cardholder’s issuing bank. You will be provided with refund reference number for further communication with your bank and with The Able Mind.


Changes To This Refund Policy

We may update our Refund Policy from time to time. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.


Contact Us

If you have any questions about The Able Mind's Refund Policy, please contact us:

By email: [email protected]

Updated on July 08, 2021